Manufacturer Warranties

All pens at Scottsdale Pen carry a guarantee, or warranty, varying in length from one year to a lifetime.
Once a pen has been used and something goes wrong, and as long as the pen is within the warranty period, the item is shipped to the manufacturer for service. Each manufacturer handles these repairs in their own way, sometimes replacing defective parts, and at other times replacing the entire pen. The only cost to the customer is the shipping charges in a warranty situation.

There are often lengthy waiting periods for repairs ranging from a few weeks to a few months depending upon the manufacturer. The average waiting time is in the 8-12 week range.

Outside of the warranty period it is up to the consumer whether or not their pen is worth repairing and those decisions are made on a case-by-case basis.